Holl’s Chocolates Inc Terms and Conditions
Effective date: November 3, 2026
1. Agreement to These Terms
These Terms and Conditions (“Terms”) govern your use of the Holl’s Chocolates Inc website at www.holls.com, including our online store, and all purchases you make from us online. Please read them carefully.
By placing an order, you accept and agree to these Terms, including our Shipping, Returns and Refunds terms in Sections 3 and 4. A notice and a link to these Terms appear on the checkout page next to the button you use to place your order. If you do not agree to these Terms, please do not place an order. By browsing or otherwise using this website, you also agree to the terms below that govern use of the site.
2. Orders, Pricing and Payment
Order acceptance. Your order is an offer to purchase. The order confirmation e-mail you receive confirms that we received your order; it does not mean we have accepted it. We accept your order when we ship it. We may decline or cancel any order, or limit quantities, for any reason, including product availability, suspected fraud, or an error in pricing or product information. If we cancel an order after you have been charged, we will refund the full amount to your original payment method.
Pricing and typographical errors. We work to make sure the prices, descriptions and images on our site are accurate, but errors occasionally happen. If a product is listed at an incorrect price or with incorrect information, we may cancel any order for that product, even after we have sent an order confirmation. We will notify you if we cancel your order, and you may then choose to reorder at the correct price.
Prices and taxes. All prices are in U.S. dollars. Prices do not include shipping charges or applicable sales tax, which are shown at checkout before you submit your order. Prices and product availability may change without notice.
Product appearance. Our chocolates are handmade, and product photos are for illustration. Actual size, color and decoration may vary slightly from the images on our site.
Payment. Payment card information is entered on our secure checkout and processed by our payment processor. By submitting an order, you confirm that you are authorized to use the payment method you provide.
3. Shipping and Delivery
Where we ship. We ship to addresses within the United States only. We do not ship to P.O. boxes or to APO or FPO addresses.
Processing time. Orders received by 3:00 p.m. Eastern Time can ship the same day when immediate shipping is selected at checkout. You may also select a future arrival date at checkout. During peak periods, such as the Christmas holiday season, additional processing time may be required. Delivery times shown at checkout are estimates provided by the carrier and are not guaranteed. Holl’s Chocolates Inc is not responsible for delays caused by the carrier, weather, or other events outside our control.
Warm-weather shipping. Chocolate is perishable and can melt in transit. From April 1st until October 31st, we will add insulated packaging and/or cold packs, require expedited shipping, or hold your order until conditions are suitable for shipping. If we need to hold your order, we will notify you. If you decline the shipping method or packaging we recommend for warm weather, or ask us to ship despite our recommendation, we cannot accept responsibility for melting or heat damage. We recommend that someone be available to bring packages indoors promptly upon delivery.
Orders shipping to Arizona, Florida, and Texas will incur a warm-weather packaging surcharge all year long. This packaging reduces, but cannot eliminate, the risk of heat damage. This surcharge will be automatically added at the time of checkout.
Shipping address. You are responsible for providing a complete and accurate shipping address, including for gift recipients. We are not responsible for orders that are delayed, lost or spoiled because of an incorrect or incomplete address, or because a package is refused or left unclaimed. Reshipping an order for these reasons will be at your expense.
Delivery. An order is considered delivered when the carrier’s tracking information shows it was delivered to the shipping address you provided. If tracking shows your order as delivered but you have not received it, please contact us within 7 days and we will help you file a claim with the carrier.
Gift orders. For gift orders, the purchaser is our customer. Questions or claims about a gift order should be made by the purchaser, and any refund will be issued to the purchaser’s original payment method.
4. Returns, Replacements and Refunds
Perishable products. Because our products are food, we cannot accept returns of opened or delivered products for reasons of food safety.
Damaged, melted or incorrect orders. If your order arrives damaged, melted, or incorrect, please contact us within 7 days of delivery at customerservice@holls.com. Please include your order number and a photo of the product and packaging. Once we confirm the problem, we will, at our option, send a replacement or issue a refund for the affected products. If the problem was caused by an error on our part or on the part of our shipping carrier, we will also refund the related shipping charges where appropriate.
Chocolate bloom. A whitish or grayish film on chocolate, known as “bloom,” can occur with temperature changes. Bloom affects appearance only; the chocolate is safe to eat.
Order changes and cancellations. You may change or cancel your order without charge by contacting us before it has shipped. Once an order has shipped, it cannot be cancelled.
Refunds. Approved refunds are issued to your original payment method, generally within 7 business days. Your card issuer may take additional time to post the credit to your account.
Nothing in this section limits any rights you have under applicable consumer protection law.
5. Allergens and Product Information
Our products are produced on shared equipment that also processes milk, eggs, tree nuts, peanuts, wheat, soy and sesame. Even products that do not contain these ingredients may contain traces of them, and we cannot guarantee that any product is free of allergens. Ingredient and allergen information is provided on our product pages and packaging. If you or a gift recipient has a food allergy or sensitivity, please review the ingredient information carefully before ordering or eating our products, and contact us with any questions before you order.
Some of our products contain alcohol and are labeled as such. By ordering these products, you confirm that you are at least 21 years of age and that these products are intended for adults 21 or older.
For best quality, store our chocolates in a cool, dry place away from direct sunlight, at about 60 – 68°F, and enjoy them within three weeks of the date of purchase.
6. Special Offers and Discount Codes
From time to time, Holl’s Chocolates Inc offers its customers special offers and discount codes to be used on this website. These offers may be shared on our website, by e-mail to those who have signed up for our e-mail list, or through other channels. Unless otherwise stated, offers cannot be combined, have no cash value, and may be changed or withdrawn at any time.
We encourage our customers to redeem these special offers, but we respectfully ask that you not exploit them. Holl’s Chocolates Inc will determine whether all purchasing criteria have been met to qualify for a stated discount or free product. If an order receives discounts or free products it does not qualify for, including by circumventing the safeguards of this website, we may remove the extra free product or discount from the order or cancel the order in its entirety, and will refund any amount charged for cancelled items. You will be informed of any order changes via the phone number or e-mail address listed with your order.
7. Protecting Your Account
Some portions of this website allow you to create an account with a username and password. You are responsible for keeping your username and password confidential and for all activities performed under your account. Please notify us promptly if you believe your account has been used without your permission.
8. Trademarks
Holl’s Chocolates Inc and other marks indicated on our site are trademarks owned by Holl’s Chocolates Inc. The use of these trademarks and trade dress is prohibited in connection with any product that is not Holl’s Chocolates Inc’s, in any manner that disparages or discredits Holl’s Chocolates Inc, or in any manner that may cause confusion among our customers.
9. Copyright
The content on this website, including text, graphics, logos, icons, images, audio and video clips, and software, is owned by or licensed to Holl’s Chocolates Inc and is protected by United States and international copyright laws. We reserve all rights in this content.
10. License and Site Access
Holl’s Chocolates Inc grants you a limited license to access and make personal use of this website, including purchasing products for yourself, as gifts, or on behalf of your business. This license does not include the right to modify, reproduce, or download material from this website (other than routine page caching and printing pages for your own records), or to collect product descriptions, pricing, images or other content by automated means, without our express written consent. This website or any portion of it may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose without our express written permission. Any unauthorized use of this website terminates the limited license granted by Holl’s Chocolates Inc.
11. Content Submitted by Site Users
If you post content to this site or otherwise submit material to us (including, but not limited to, product reviews, photographs and testimonials), you grant Holl’s Chocolates Inc a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, publish, distribute, and display that content throughout the world in any media, and to make minor formatting changes or excerpt it, provided we do not change its meaning. By submitting content, you represent that you own or otherwise have the right to share it, and that it reflects your honest opinion or experience.
We may remove content that is unrelated to our products or services; that contains offensive, harassing or unlawful material; that includes personal information about others; or that is spam or otherwise inappropriate. We do not remove reviews because they are negative.
12. Disclaimer and Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, THIS WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND HOLL’S CHOCOLATES INC MAKES NO WARRANTIES ABOUT THE OPERATION OF THE WEBSITE, INCLUDING THAT IT WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE FULLEST EXTENT PERMITTED BY LAW, HOLL’S CHOCOLATES INC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THIS WEBSITE, AND OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM YOUR USE OF THIS WEBSITE WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE ORDER GIVING RISE TO THE CLAIM, OR $100 IF THE CLAIM DOES NOT RELATE TO AN ORDER.
This section applies to the website only. It does not exclude or limit any warranty that applies by law to the products we sell, including the implied warranty of merchantability, or our liability for personal injury caused by our negligence, or any other liability or right that cannot be excluded or limited under applicable law.
13. Privacy
Our Statement of Privacy, available at https://www.store.holls.com/privacypolicy.aspx , describes how we collect, use and protect your personal information, and is part of these Terms.
14. Applicable Law and Venue
These Terms and any dispute arising from them or from your use of this website or purchases from Holl’s Chocolates Inc will be governed by the laws of the State of West Virginia, without regard to its conflict of laws principles. Any legal action relating to these Terms will be brought in the state or federal courts located in or serving Wood County, West Virginia, except where applicable law gives you the right to bring a claim elsewhere.
15. Changes to These Terms
We may update these Terms from time to time. When we do, we will post the updated Terms on this website and revise the effective date at the top. Changes apply to orders placed and use of the website after the updated Terms are posted; the Terms in effect when you placed an order apply to that order. Changes do not affect our rights relating to any breach that occurred under a previous version of these Terms.
16. General
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver of our right to do so later. These Terms, together with our Statement of Privacy and any terms shown at checkout, are the entire agreement between you and Holl’s Chocolates Inc regarding this website and your purchases.
17. Contact Us
If you have questions about these Terms or an order, please contact us at customerservice@holls.com or by mail at Holl’s Chocolates Inc, 2001 Grand Central Ave, Vienna, WV 26105.
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customerservice@holls.com