SHIPPING INFO

Warm Weather Shipping Information
Shipping chocolates in the summer is more challenging due to the warm temperatures, so our shipping rates during this time are $5 higher than the rest of the year. This $5 charge covers the heat-resistant packaging that ensures your order’s safe arrival.

For example, if your order would normally qualify for Free Shipping – over $35 to a single address in the continental U.S. – during in the summer it will ship for just $5.

Free Standard Shipping Offer
Any order placed online at www.holls.com with a merchandise total of $35 or more, shipped to a single address within the continental United States, qualifies for Free Standard Shipping.

Mother’s Day Ordering Deadlines

For arrival by Mother’s Day, Sunday, May 14th, 2017
(delivery by end of business on Friday, May 12th)
Standard Service: order by 6 pm EST on Sunday, May 7th
2nd Day Air Service: order by 6 pm EST on Tuesday, May 9th
Next Day Air Service: order by 6 pm EST on Wednesday, May 10th

To order by telephone
Toll free 1-800-842-4512, Mon-Sat 10:00am to 6:00pm
Shipping charges apply to all telephone orders.

Payment
We accept VISA, MasterCard, American Express and Discover cards.

Sales Tax
A state sales tax of 6% (and where applicable, a municipal tax of 1%) is added to shipping charges for orders shipped to destinations in West Virginia.

Our Guarantee
If you are not fully satisfied that our chocolates are of the highest quality, simply return them for a prompt replacement or refund.

Substitutions
We create our chocolates in small batches to ensure freshness, occasionally we temporarily run out of certain varieties. If you have ordered a Custom Selected assortment and we are sold out of one or two of your selections we will substitute other varieties that you have selected. If we are sold out of more than two varieties that you have chosen we will notify you via telephone or email.

Allergen Information
As with most small confectionery producers, all of our chocolates are produced with the same tools and equipment. Therefore, even chocolates that do not contain nuts or dairy products as a direct ingredient may contain trace amounts of nuts or dairy. If you are allergic to nuts or dairy products we recommended that you not consume any of our products.

Shipping Details

                • Orders received by 6 pm EST will ship the next business day
                • Shipping charges are calculated per recipient address using the chart below
                • If a specific delivery date is required, use 2nd Day Air or Next Day Air service
                • We are not able to ship outside the United States
                • Shipments to Hawaii can only be sent via 2nd Day Air service, an additional charge of $10 applies.

Shipping Charges

Merchandise Total Standard – Online Order Standard – Telephone Order 2nd Day Air Next Day Air
Up to $35.00  $       13.00  $       13.00  $     25.00  $     37.00
$35.01 to $88.00  $       5.00  $     16.00  $     28.00  $     40.00
$88.01 to $110.00  $       5.00  $     19.00  $     31.00  $     43.00
$110.01 to $160.00  $       5.00  $     22.00  $     34.00  $     46.00
$160.01 to $225.00  $       5.00  $     25.00  $     37.00  $     49.00
Over $225.00  $       5.00 10% of total 15% of total 20% of total

Time in Transit Examples

All orders received by 6 pm EST will ship the next business day.

Standard Service – Standard warm weather service normally takes 2-3 business days.

There are no day-definite service guarantees with Standard Shipping.

Example – An order received on Monday by 6 pm would normally ship on Tuesday and be delivered no later than the end of business on Friday.

2nd Day Air – 2nd Day Air service takes 2 business days.

Saturdays and Sundays are not business days for shipping purposes.

Example – An order received by 6 pm on Monday would normally ship on Tuesday and be delivered no later than the end of business on Thursday.

Next Day Air – Next Day Air service takes one business day.

Saturdays and Sundays are not business days for shipping purposes.

Example – An order received by 6 pm on Monday would normally ship on Tuesday and be delivered by the end of business on Wednesday.