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Ordering Details
Online
Click here to order with our secure server
By Phone
Toll Free 1-800-842-4512, M-F 9 a.m. to 6 p.m. Please have all ordering information and credit card information ready before ordering.
By Fax
If you prefer to order via fax please send to 304-295-8640.
Payment
We accept VISA, MasterCard, American Express and Discover cards.
Sales Tax
A state sales tax of 3% is added to food products and 6% is added to shipping charges for orders shipped to destinations in West Virginia.
Our Guarantee
If you are not fully satisfied that our chocolates are of the highest quality, simply return them for a prompt replacement or refund.
Substitutions
We create our chocolates in small batches to ensure freshness, occasionally this means we temporarily run out of certain flavors. If you have ordered a Custom Selected assortment and we are sold out of one or two of your selections we will substitute other varieties that you have selected. If we are sold out of more than two varieties that you have chosen we will notify you via telephone or email.
Allergen Information
As with most small confectionery producers, all of our chocolates are produced with the same tools and equipment. Therefore, even chocolates that do not contain nuts or dairy products as a direct ingredient may contain trace amounts of nuts or dairy. If you are allergic to nuts or dairy products we recommended that you not consume any of our products.
Shipping Details
- Shipping charges are calculated per recipient address using the chart below
- Orders received by 2 pm EST will ship the same day. Please allow one extra day for order preparation from November 25th through December 25th and from February 1st through February 14th.
- If a specific delivery date is required, use 2-Day or Next Day service
- We are not able to ship outside the United States
- Shipments to Alaska and Hawaii can only be sent via 2-Day or Next Day service, an additional charge of $10 applies.
- Saturday delivery is available as an option on 2-Day and Next Day services only for an additional charge - please call for details.
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Shipping Charges
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Merchandise Total
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Standard
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2-Day
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Next Day
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Up to $40.00
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$ 8.00
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$ 18.00
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$ 28.00
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$40.01 to $70.00
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$ 10.00
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$ 20.00
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$ 30.00
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$70.01 to $100.00
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$ 13.00
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$ 23.00
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$ 33.00
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$100.01 to $150.00
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$ 16.00
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$ 26.00
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$ 36.00
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$150.01 to $200.00
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$ 19.00
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$ 29.00
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$ 39.00
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Over $200.00
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10% of total
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15% of total
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Warm Weather Shipping
From April 15th through October 15th any shipment to a warm destination will be boxed in specially designed, heat-resistant packaging with frozen gel packs to ensure its safe arrival.
During this time we ship every package to arrive in two business days. Therefore, we only ship on Monday, Tuesday and Wednesday to ensure that no shipments are in transit over a weekend. If you are shipping to a destination outside of the two business day delivery area for Standard delivery, we will upgrade your package to an expedited service at no additional cost to you.
Time in Transit Examples
Standard Service – Standard delivery takes 1 to 3 business days. Example – An order received on Monday by 2 pm for a destination in Florida (2 to 3 business days away) would normally ship that same day and be delivered no later than the end of business on Thursday.
2-Day Service – 2-Day service takes 2 business days. Example - An order received by 2 pm on Monday would normally ship that same day and be delivered no later than the end of business on Wednesday.
Next Day Service – Next Day service takes one business day. Example - An order received by 2 pm on Monday would normally ship that same day and be delivered by the end of business on Tuesday.
Holiday Ordering Deadlines
For arrival by Father's Day, Sunday, June 20th, 2010
(delivery by end of business on Friday, June 18th)
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Standard Service:
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order by 2 pm EST on Monday, June 14th |
2-Day Service:
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order by 4 pm EST on Wednesday, June 16th |
Next Day Service:
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order by 4 pm EST on Thursday, June 17th |
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