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To order by phone
Toll Free 1-800-842-4512, Mon-Sat 10 a.m. to 6 p.m. Please have all ordering information and credit card information ready before ordering.
To order by fax
If you prefer to order via fax please send to 304-295-8640.
Payment
We accept VISA, MasterCard, American Express and Discover cards.
Sales Tax
A state sales tax of 2% is added to food products and 6% is added to shipping charges for orders shipped to destinations in West Virginia.
Our Guarantee
If you are not fully satisfied that our chocolates are of the highest quality, simply return them for a prompt replacement or refund.
Substitutions
We create our chocolates in small batches to ensure freshness, occasionally this means we temporarily run out of certain flavors. If you have ordered a Custom Selected assortment and we are sold out of one or two of your selections we will substitute other varieties that you have selected. If we are sold out of more than two varieties that you have chosen we will notify you via telephone or email.
Allergen Information
As with most small confectionery producers, all of our chocolates are produced with the same tools and equipment. Therefore, even chocolates that do not contain nuts or dairy products as a direct ingredient may contain trace amounts of nuts or dairy. If you are allergic to nuts or dairy products we recommended that you not consume any of our products.
Shipping Details
- Orders received by 2 pm EST will ship the same day
- Shipping charges are calculated per recipient address using the chart below
- If a specific delivery date is required, use 2nd Business Day or Next Business Day service
- We are not able to ship outside the United States
- Shipments to Hawaii can only be sent via 2nd Business Day service, an additional charge of $10 applies.
- Saturday Delivery is available as an option on 2nd Business Day and Next Business Day services only for an additional charge of $15.00.
- To schedule a Saturday Delivery, please call us at 800-842-4512, extension 104.
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Shipping Charges
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Merchandise Total
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Standard
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2nd Business Day
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Next Business Day
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Up to $40.00
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$ 8.00
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$ 18.00
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$ 28.00
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$40.01 to $70.00
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$ 10.00
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$ 20.00
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$ 30.00
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$70.01 to $100.00
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$ 13.00
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$ 23.00
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$ 33.00
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$100.01 to $150.00
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$ 16.00
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$ 26.00
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$ 36.00
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$150.01 to $200.00
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$ 19.00
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$ 29.00
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$ 39.00
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Over $200.00
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10% of total
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15% of total
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20% of total
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Time in Transit Examples
Standard Service – Standard delivery takes 2 to 5 business days.
There are no service guarantees with Standard Service.
Example – An order received on Monday by 2 pm would normally ship that same day and be delivered no later than the end of business on the following Monday.
2nd Business Day Service – 2nd Business Day service takes 2 business days.
Saturdays and Sundays are not business days for shipping purposes.
Example - An order received by 2 pm on Monday would normally ship that same day and be delivered no later than the end of business on Wednesday.
Next Business Day Service – Next Business Day service takes one business day.
Saturdays and Sundays are not business days for shipping purposes.
Example - An order received by 2 pm on Monday would normally ship that same day and be delivered by the end of business on Tuesday.
Holiday Ordering Deadlines
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For arrival by Easter, Sunday, April 8th, 2012
(delivery by end of business on Friday, April 6th)
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Standard Service:
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order by 10 pm EST on Sunday, April 1st
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2nd Business Day Service:
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order by 4 pm EST on Wednesday, April 4th
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Next Business Day Service:
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order by 4 pm EST on Thursday, April 5th
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